Privacy Policy
1. Introduction
Weight Wise Dietetics ("we," "our," "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our website, book online consultations, or purchase our eBooks. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and follow the ethical standards set by the Dietitians Australia Code of Conduct.
By using our services, you acknowledge and accept the terms of this Privacy Policy.
2. Information We Collect
We collect personal information when you engage with our services through our website, email, consent forms, SMS, phone calls, social media, appointment requests, or during consultations.
The types of information we may collect include:
Personal Details: full name, date of birth, address, contact details, gender, occupation, height, weight
Health Information: Medical history, test results, current medications, dietary preferences, and activity levels
Payment Details: We collect payment information when you make payments for consultations or eBook purchases through a secure Stripe payment link. This information is processed securely by Stripe and is subject to their Privacy Policy.
Insurance Details: Private health insurance or Medicare details
Healthcare Provider Details: Information about your general practitioner or other healthcare providers
We only collect the information necessary to provide our services and comply with relevant laws. While providing this information is voluntary, withholding essential details may affect the accuracy and quality of the advice we give.
We do not store your financial details directly. Payments are processed securely via Stripe, whose Privacy Policy governs their handling of your payment data.
3. Use, Disclosure, and Sharing of Information
We use your personal information primarily to:
Provide you with nutrition consultations and recommendations
Communicate with you regarding your appointments and inquiries
Send invoices and process payments
Improve our services through feedback collection
Send newsletters or promotional content (if opted-in)
We may share your personal and health information only in the following circumstances, in compliance with Dietitians Australia's Code of Conduct and the Australian Privacy Principles under the Privacy Act 1988:
With your consent: We will share your information with your nominated healthcare providers (e.g., GP, specialist) or private health insurer only if you have provided your explicit consent.
For the provision of services: We may share necessary details with clinic administrators or other relevant personnel (e.g., in cases of scheduling, billing, or insurance claims), provided that we maintain the confidentiality of your information.
With third-party service providers: We may disclose your information to third-party service providers (e.g., payment processors, cloud storage services) only where required to facilitate the provision of our services, under strict confidentiality agreements. These third-party service providers are bound by their respective privacy policies.
In compliance with the law: We may disclose your information if required or authorized by law, such as in response to a subpoena, court order, or other legal process.
You have the right to withdraw your consent for the sharing of your information at any time, and any information shared with third parties will be handled in accordance with their privacy policies.
4. Website Cookies and Tracking
We use cookies and similar technologies to enhance your website experience, analyze traffic, and tailor content. Cookies do not store sensitive information but help us optimize site functionality. By using our website, you consent to the use of cookies, which can be managed through your browser settings.
You can control and disable cookies via your browser settings, though doing so may affect some site functionalities.
5. Data Protection and Security
We implement strict security measures to protect your personal data from unauthorized access, misuse, or disclosure. Consultation records and consent forms are securely stored for a legally required retention period of 7 years or as specified by law.
In the event of a data breach, we will comply with the Notifiable Data Breaches Scheme and notify you as required by law.
6. Your Rights and Access to Information
Under the Privacy Act 1988 (Cth), you have the right to:
Request access to your personal information
Correct inaccurate or incomplete data
Withdraw consent for data processing
Opt-out of non-essential communications
To exercise these rights, please contact us at weightwisedietetics@gmail.com We will respond to your request within the timeframes set out by law.
7. Questions and Feedback
For inquiries about this Privacy Policy, your personal information, or to make a complaint, please contact us atweightwisedietetics@gmail.com. We review this Privacy Policy regularly and will update it as needed. The latest version will always be available on our website.
8. Acknowledgment
By using our website and services, you acknowledge that you have read and accept this Privacy Policy and our Terms and Conditions.
Terms and Conditions
1. Introduction
These Terms and Conditions outline the terms under which you access and use our website, book online dietitian consultations, and purchase our eBook. By engaging with our services, you agree to comply with these terms.
2. Online Consultations
Our consultations provide nutrition and dietary guidance but do not diagnose or treat medical conditions.
Clients must complete a consent form before consultations.
A 50% cancellation fee applies if an appointment is canceled with less than 48 hours' notice.
We adhere to the professional and ethical standards of Dietitians Australia Code Of Conduct in all services.
If you have health concerns outside the scope of dietetic advice, we recommend you consult a qualified medical professional.
3. eBook Purchases
The eBook is for personal use only and may not be redistributed, copied, or resold.
As this is a digital product, refunds are not available once the eBook has been downloaded. Please review the product description carefully before purchase.
4. Payments and Refund Policy
Payments for consultations and eBook purchases are processed securely via Stripe payment links.
You will receive a payment link via email or through our online booking system to complete your payment using Stripe.
Stripe securely processes your payment information, and we do not store your financial details directly.
Refunds for consultations will only be considered in exceptional cases, such as medical emergencies, at our discretion. Refunds for eBook purchases are not available.
5. Disclaimer and Limitation of Liability
We are not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our services or eBooks. All dietary recommendations should be discussed with a medical professional if you have underlying health conditions or concerns.
6. Client Responsibility and Informed Consent
By booking a consultation, you confirm that the information provided is accurate and that you understand the nature and scope of the dietetic advice.
Consent forms must be completed before a consultation.
7. Modifications to Terms
We reserve the right to update these Terms and Conditions as needed. Your continued use of our services after changes have been made implies acceptance of those changes. We will notify clients of significant changes to these Terms.
8. eBook Disclaimer
eBooks are intended for informational purposes only. It provides general dietary advice and guidance but is not a substitute for professional medical advice, diagnosis, or treatment.
While every effort has been made to ensure the accuracy of the content, we cannot guarantee that the information in the eBook is suitable for every individual or applicable to every health condition.
You should always consult with a qualified healthcare provider before making significant changes to your diet or exercise routine, particularly if you have underlying health conditions, allergies, or special dietary requirements.
The eBook does not replace personalised advice from an accredited practising dietitian or medical professional.
9. Contact Information
For any concerns or inquiries about these Terms and Conditions, please contact us at weightwisedietetics@gmail.com